Refund Policy
30-Day Risk-Free Returns
At Fur Fix Co., we prioritize your satisfaction and your pet’s comfort. That’s why we offer a 30-day Risk-Free Return policy for defective products. Please review the details below to understand how we ensure a hassle-free return experience.
Eligibility for Returns
- Returns are only accepted for products that are defective or damaged due to manufacturing faults.
- Items must be in their original condition—not from excessive wear, misuse, or accidental damage.
Non-Eligible Returns
- Returns are not accepted for issues unrelated to manufacturing defects.
- Damaged caused by misuse, improper care, or normal wear and tear is not eligible.
- Personal preferences or change of mind are not accepted for returns.
Timeframe for Returns
- Returns must be initiated within 30 days of delivery.
- Claims made after this period will not be eligible for a refund or replacement.
How to Request a Return
- Contact us by emailing support@furfixco.com with your order number, purchase date, and a description of the issue.
- Our team will review your request and respond with further instructions.
- If approved, you will receive return instructions, including where to send the item for inspection.
- Customers are responsible for return shipping unless the defect is confirmed during inspection.
- Once we inspect and approve the return, we will issue a replacement or refund promptly.
Refunds and Replacements
- Approved returns will receive a full refund.
- Replacements are shipped at no extra cost.
- Refunds are processed within 7-10 business days after item inspection.
Exclusions
- Custom or clearance items cannot be returned.
- Damage caused by improper use or failure to follow care instructions is not covered.
We are dedicated to ensuring you and your pet have the best experience with Fur Fix Co. For any questions, contact us at support@furfixco.com.
Thank you for choosing Fur Fix Co.!