Fur Fix Co. – Return & Refund Policy (30-Day Eligibility)

At Fur Fix Co., we want every customer — and their pet — to be completely satisfied. If something isn’t right with your order, we’ll first work to fix the issue by sending replacements or missing items before considering a return or refund.

1. Initial Resolution Process

Before a refund or return is approved, we will attempt to resolve the issue by:

  • If you ordered the correct size but it doesn’t fit, we may offer a size exchange.
  • If your order is missing components, accessories, or promotional items, we will ship them to you at no cost.
  • If the issue can be resolved without a return, we will take those steps first.

Only if the problem cannot be resolved through these methods — and the order meets eligibility criteria — will a return or refund be considered.

2. Eligible Return Reasons

Returns are accepted when 30 days of the carrier’s confirmed delivery date.

3. Non-Eligible Return Reasons

Returns or refunds will not be issued for:

After the 30-day period from confirmed delivery.

Returns are only accepted for defects or incorrect items.
No returns for “change of mind,” incorrect use, or compatibility issues caused by the customer.

4. Shipping Time Policy

We aim to deliver all orders as quickly as possible. However, due to occasional carrier delays or high-volume periods, delivery times may vary.

Please note:

  • Ordered are not eligible for a refund or return due to shipping delays unless 30 calendar days have passed from the date of purchase without delivery.
  • If your order has not been delivered after 30 days, please contact our support team for assistance.

5. Return Process

To request a return, email support@furfixco.com with:

If approved, we’ll send return instructions. Customers are responsible for return shipping unless a manufacturing defect is confirmed after inspection.

6. Refunds & Replacements

If your returned item passes inspection and qualifies, we will:

  • Issue a full refund within 7–10 business days of approval
  • Or, send a replacement at no cost.

7. Additional Terms

  • Final sale, clearance, and custom items are not returnable.
  • Fur Fix Co. reserves the right to determine final eligibility.
  • Fraudulent, false, or misuse-based claims may result in refusal of future service.






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